Terms and Conditions

Welcome to the dokuki Terms and Conditions page. The Terms and Conditions page contains important information on how we handle orders, pre-orders, payments, shipping, and more. If you are new to shopping at dokuki official website, please take a few minutes to read our store policy.

Pre-Orders / Back-Orders

At times, dokuki takes pre-orders for upcoming products, as well as back-orders for items that are out of stock. Here are several key points to take note for pre-orders and back-orders:

  1. Your credit card/debit card will be charged immediately upon completing the checkout process. Take note of the product’s release date.
  2. Products on back-order take 3 to 6 weeks to ship.
  3. If you order an item already released together with a pre-order and/or back-order item, both items will be shipped together once they arrive in our warehouse.
  4. We reserve the rights to cancel pre-orders/back-orders. Reasons include but are not limited to products going out of stock, surpassing order limits, or suspected credit card fraud. Cancelled items will be refunded in full.
  5. We reserve the rights to postpone the shipment of pre-orders/back-orders in the event of delays by the manufacturer.
  6. For our cancellation policy, please read the Cancellation section below.

Payment

dokuki accepts credit card and debit card payment via Stripe, a secure payment processor, and PayNow. Your credit card/debit card will be charged immediately upon completing checkout, whether it’s a pre-order, back-order, or an order for a product in stock. All prices listed are in S$ (Singapore Dollars).

Processing

The processing time required for most products is 1 to 4 business days. Processing time is the length of time required before we can ship your order. If the time required is longer than usual, it will be stated on the product page.

Shipping

We will ship your order via SingPost, NinjaVan, or our courier. The shipping method cannot be chosen. All shipping methods include a tracking number. Upon order completion, you will receive an email with your tracking number. Please check your spam folder in case our email gets caught up in the spam.

Supported Countries

We currently only ship to addresses located in Singapore.

Tracking

Upon order completion, you will receive a tracking number to track your package. Please track your package regularly to avoid potential problems such as returned packages.

Changing of Shipping Addresses

We understand that while you await the arrival of your pre-order package, you may be moving from one place to another. Feel free to place your order in your current residential/office address and update us before you move to a new place.

Please keep in mind once your order is shipped, it is out of our hands and we can no longer amend the address. In cases where the change in shipping address causes a change in the shipping price, we will inform you of the price difference and the difference (payment/refund) must be settled for the change to take effect.

For non-pre-order packages, the changing of address is trickier depending on the processing time. If you have identified an error, it is best to contact us of a change immediately. Similarly, we cannot change the shipping address after the package is shipped.

To change your shipping address, you can either reply to your order confirmation with your new shipping address or drop us a message here.

Cancellations

dokuki does not accept order cancellations. Please only make an order if you are sure you will purchase the product.

dokuki reserves the rights to cancel orders under the following circumstances:

  1. If we are unable to fulfill your order
  2. You have exceeded the order limits

We will refund all canceled orders, along with the shipping fee, in full. If an order is partially canceled, the canceled product and partial shipping fee will be refunded.

Returns and Refunds

dokuki accepts returns for faulty products or incorrect orders (i.e. you received the wrong item or wrong quantity).

You may choose to receive a full refund or replacement (if the item is still available) in the event any of the above scenarios occur. Please contact us within 10 business days of receiving your tracking number.

dokuki provides a full refund if the item you wanted is no longer available, we are unable to fulfill your order, or your shipped order is missing in transit. Please contact us within 14 business days of receiving your tracking number.

Uncollected Packages (Return to Sender)

Should the package be uncollected and returned to our logistics center, it may take a while before we can reprocess the item before shipping.

A reshipping fee will be charged for reshipping the item over to you again, even if the product was initially shipped with free shipping. Depending on the location in which the packaged was shipped from, the logistics center might charge an additional reprocessing fee.

If you have reason to believe your package was returned to sender, please contact us as soon as possible, as the logistic centers usually take a longer time to contact us. We will advise your next course of action.

Inquiries

For all inquiries, please click here. If you have a question about your order, please quote your order number when contacting us.

dokuki reserves the rights to amend the Terms and Conditions at any time without prior notice.